[LAVENDER TECH ]’s Shipping Policy
SHIPPING METHOD :
1. HOW DO YOU SHIP, AND WHAT IS THE PRICE?
Shipping costs vary depending on your exact location and shipping option.
2. WHY DIDN'T MY SHIPMENT COME IN ONE PACKAGE?
We ship your orders from various international warehouses (US, Canada, China,Malaysia, and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ orders.
3. WHERE DO YOU SHIP?
We provide international shipping. However, due to security reasons, we can’t deliver a shipment to the military area.
4. HOW DO YOU SHIP?
We ship orders overseas by mail service.
After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving at your country, it will be handled by your country's postal service.
SHIPPING TIME :
1. HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
The shipping time will depend on your exact location. However, it usually takes only 1-4 weeks for shipping to the US and other countries.
2. HOW CAN I TRACK MY ORDER?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 3-7 days after you receiving that email.
3. WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of your online shop.
4. WHY CANT I TRACK MY ORDER ON WEBSITE?
Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
5. WHY DO I HAVE TO PAY EXTRA FEE TO THE SHIPMENT COMPANY?
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
PAYMENT METHOD :
1. HOW CAN I PAY FOR MY ORDERS?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in the US Dollar, our system will automatically exchange your currency to make it easy for you when placing an order.
2. WHICH CURRENCY ARE YOU USING ON YOUR WEBSITE?
Our products are listed in US Dollars. But our system will automatically convert it for you, don't worry!